Where do you visit?

We cover the regions of Truro, Falmouth and Helston. We maybe able to support you if you live outside these areas, please do get in touch to explore if we can help you.

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What are your charges?

Initial assessment: £115

Follow-up assessment: £80

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How long will an initial assessment be?

An initial assessment will likely take aound 60-90 minutes, this time allows us to gather all the necessary information about your current abilities and perform a thorough assessment, all essential for creating an individually tailored rehabilitation program.

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I would rather see a female a physiotherapist, is this possible?

Please get in touch if you would prefer a female physiotherapist and we can work to make this happen for you.

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Who decides how many follow-up appointments I need?

We always involve you in deciding the number of follow-up visits and support you require. You should never feel obligated to have more follow up sessions. Our goal is to maximize your recovery through effective rehabilitation without unnecessary follow-ups. We are happy to link with carers/family members to support you, with your consent.

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What information will I be asked for at my initial assessment?

We will discuss events leading to your current condition, such as recent admissions or falls. We will likely ask about your past medical history as well. Any previous scans, admissions, or surgery-related paperwork is helpful.

 

What should I wear for an assessment?

We recommend comfortable clothing, such as loose jogging bottoms, that can be easily adjusted if needed. Avoid skirts or tight trousers.

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How can I pay?

We accept BACS payments, cheques, cash. 

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Why is Physiotherapy at Home More Expensive Than in a Clinic?

Unfortunately, we are not able to compete with clinic-based physiotherapy costs. This is because a clinic can see many more clients in a morning and afternoon than we can, often scheduling back-to-back appointments every 30-45 minutes. When working in the community, we cannot do this due to the travel times between visits and the more holistic nature of a home-based assessment. By the time we account for travel, the assessment, preparing the exercises, and writing up notes, we may only see one or two people (compared to the 8-10 people a clinic physiotherapist can see). For these reasons, our visit costs are generally higher than those at clinics.

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Cancellations?

Please inform us promptly if you need to cancel. Appointments cancelled with less than 24 hours' notice may be subject to a charge.

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How do I know my physiotherapist is qualified?

Our physiotherapists are selected based on qualifications and experience, as well as their ability to provide a positive and effective rehabilitation service. All Physio@Home therapists are registered with the Health and Care Professions Council and are members of the Chartered Society of Physiotherapy. To check your physiotherapist on the professional register, please check here.

 

Where are my notes and records stored, and is it safe?

We use WriteUpp, a secure note-writing platform that is ISO27001 certified for information governance and security. WriteUpp's systems comply with global security standards and are audited annually. More information on Write Upps security available here.

 

How do I make a complaint?

Please contact us immediately if you are unhappy with any aspect of our service. We strive to provide the best care and will address any concerns promptly. Email us at physio-at-home@outlook.com.

 

What is your privacy policy?

Physio@Home is registered under the Information Commissioner's Office which is the UK's independent body set up to uphold information rights. Our privacy policy is available here.